SHIPPING, RETURNS & PAYMENTS
Domestic Shipping Policy
Shipment processing time
All orders are processed within five (5) business days.
Shipments or deliveries occur on week days. We do our very best to make sure that your order is packed and shipped to you in a timely however if we are experiencing a high volume of orders we will communicate with you if we expect delays and provide you with updated delivery dates/times.
Shipping rates and delivery estimates
Shipping is calculated at checkout as a flat rate per item. All items are shipped via Australia Post. We are currently only able to ship domestically within Australia.
Shipment confirmation and order tracking
We will provide you with tracking and delivery information once we have dispatched your goods.
Perridak Arts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the artist.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your financial institution, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Shop 2/ 214 Mair Street Ballarat, VIC, Australia 3350
To return your product, you should mail your product to: Shop 2/ 214 Mair Street Ballarat, VIC, Australia 3350
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All payments are processed via Direct Bank Transfer to our nominated bank account, in person or over the phone via credit card.